How Payers Can Calm Member Fears, Push Virtual Care Adoption

As the healthcare landscape is becoming more digitized, payers can take steps to prevent members from falling back into old, non-digital forms of care, a recent Accenture report highlighted.

The report followed up on Accenture’s previous 2020 Digital Health Consumer Survey, which had discovered that patient engagement technology adoption dipped for the first time.

That survey revealed that mobile phone and tablet app usage dropped from 48 percent of consumers using them in 2018 down to 35 percent using these devices and wearable technology dropped around 15 percentage points.

The new report examined whether this downward trend had changed in light of the coronavirus pandemic. Read More: HealthPayerIntellegence

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