The only constant is change, and today’s companies are grappling with change on a massive scale. Even during less eventful times, companies invest significant resources to manage their change initiatives with no guarantee of success.
When change processes do stick, they can succeed beyond leaders’ expectations, going deep enough to transform the organization’s very DNA. Some companies see that as a grim surprise. Some see it as a cultural triumph.
Highmark Health is among the latter. One of the largest integrated delivery and financing systems in the U.S., Highmark Health serves 40 million customers across Pennsylvania, Delaware, and West Virginia from its Pittsburgh home office, and is affiliated with the Allegheny Health Network’s (AHN) nine hospitals and more than 200 primary- and specialty-care practices. Read More: Gallup