Anthem Blue Cross and Blue Shield and Amazon Give Anthem Members Increased Access to Health Information to Enhance Their Healthcare Experience

Members of Anthem’s commercial Medical and Dental health plans can use Alexa-enabled devices to take actions such as order prescription refills and look up health plan information
As part of its commitment to offering members a digital-first healthcare experience – where, when, and how they want it, Anthem Blue Cross and Blue Shield in Nevada (Anthem) introduced the enhanced Anthem Skill to members of its commercial Medical and Dental health plans, allowing them to order prescription refills as well as other health plan actions. Through an Alexa-enabled device, like an Amazon Echo, or the Alexa app on a phone, the Anthem Skill is a 24/7, voice-activated way for members to also quickly access some of their health and dental plan benefit information.
Anthem is one of the first health plans to offer access to specific health plan information through an Anthem Skill. After linking their account, customers can ask Alexa questions about some of their Anthem Medical and Dental health plan benefits, such as:
  • Health savings account (HSA) or health reimbursement account (HRA) balance
  • Progress in meeting the plan’s deductible
  • Plan’s out-of-pocket maximum
  • Order identification card
  • Prescription refill, renew and check order status
  • Schedule, reschedule, and cancel a call back from member services Read More: Anthem

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