When Retail Giants Like Walmart and Amazon Invade Healthcare

From HealthLeaders:

Steven Porter writes in HealthLeaders that “healthcare executives and industry analysts alike say greeting these (Walmart and Amazon) disruptors with blanket resistance would be counterproductive, largely because hospitals and health systems seem to need what these retailers have to offer.

“I think that there’s a real opportunity for a place like Walmart to start building healthcare delivery in lower-acuity settings that move beyond the kind of clinics inside the stores where you’re basically doing flu shots … and relatively simple, straightforward stuff,” Matthews says. “I think you could start moving to more of an urgent care model, where you start dealing with patients that have somewhat more complex but still basically primary care needs.”

“These new entries into the market, quite frankly, are forcing us to either change and to become much more consumer-savvy or—at least in my professional opinion—many of us will not survive,” says Donald H. Lloyd II, president and CEO of CHRISTUS St. Patrick Health System, based in Lake Charles, Louisiana, and licensed for 277 beds.

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1 thought on “When Retail Giants Like Walmart and Amazon Invade Healthcare

  1. Agreed that the larger question for the industry isn’t so much how to treat Walmart and Amazon specifically as it is how do we expand the services offered by health clinics and how do expand the number of urgent care centers to address this gap.

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