Technology Puts Insurance at Crossroads

Winston Thomas writes in CDO Trends that, “The insurance industry is facing an identity crisis. Known for its ability to pool risks, it is now experiencing a fresh onslaught of challenges that demands insurers to take risks on new IT paradigms.

“Companies like Amazon and Facebook have made it easier to connect, shaping customer expectations. The problem is many insurers are still behind when it comes to customer convenience and engagement.”

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