Patient-Centric Quality Measures Are Needed for True ACO Ratings

ACOs and payers should weave much more specific, function-oriented patient satisfaction and patient-driven decision-making measures into the quality standards that determine reimbursement for physicians and organizations, ACO executives say.

Creating these new quality measures — and scoring well on them — will require widespread changes in health information technology (HIT) systems, physician attitudes and organizations, says Palmer Evans, M.D., former senior vice president and chief medical officer at Tucson Medical Center in Arizona and senior advisor to the South Arizona Accountable Care Organization, which includes Tucson Medical Center and more than 170 physicians.

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