CodeBaby, an intelligent virtual assistant (IVA) technology provider is quickly becoming an important tool for healthcare exchanges interested in offering self-service and customer engagement solutions to help consumers select the appropriate health plan for their medical needs.
The technology features a 3D virtual assistant named “Chloe” designed to enhance individual enrollment tools already made available by the health plan or the exchange, and to enhance member self-service capabilities.
Two exchanges have recently announced that they were adding CodeBaby to their platforms. CareFirst BlueCross BlueShield (CareFirst), the largest health insurer in the mid-Atlantic region, and Benefitfocus, a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. have signed on to use the CodeBaby technology.
Codebaby offers self-service and customer engagement solutions that enable the benefits health insurance and healthcare provider industries to increase online customer engagement, drive conversion objectives, and improve online self-service. Its benefits advisor solution, based in the cloud, guides and engages consumers and employees towards decisions on health exchanges and benefits platforms using a combination of interactive web elements, decision support tools, and emotionally expressive 3D intelligent virtual assistants.
For more information visit: http://www.codebaby.com/