Walgreens Prescription Refill Text Alerts Deliver Important Reminders for Mobile Users, Reply to Reorder

DEERFIELD, Ill., October 06, 2011 – Text messaging has become the most popular form of communication for mobile users in the U.S., and now Walgreens (NYSE: WAG) (NASDAQ: WAG) is helping its pharmacy patients remember and order prescription refills through its newest mobile feature, Refill Reminder Text Alerts. The new service delivers a text message notifying patients when an existing prescription is due for refill, orders can then be completed with a simple “refill” reply.

The service is free to mobile and smartphone users, standard data and messaging rates apply through wireless carriers.

“We’ve driven strong adoption and customer engagement through our mobile applications, and these mobile pharmacy features are also great tools for helping people manage their health,” said Sona Chawla, Walgreens president of e-commerce. “This is another way we’re extending the access to Walgreens pharmacy to patients on the go and helping them stay well.”

Pharmacy patients can sign up for refill reminder text alerts at any Walgreens pharmacy and also online at www.walgreens.com/textalerts.

Walgreens currently has more than 2 million subscribers for its Prescription Ready Text Alerts, which notify customers when a prescription order is ready for pickup.

Mobile Health Care Applications Drive Online Refills, May Help Improve Adherence Rates

The overall cost of poor medication adherence is approximately $290 billion per year to the U.S. health care system.1 In addition, studies show that for every 100 new prescriptions, only 15-20 percent are refilled as prescribed.2

“Medication non-adherence is one of the biggest hurdles in treating illness today, responsible for more than $100 billion each year in avoidable hospitalizations3,” said Cheryl Pegus, Walgreens chief medical officer. “Tools and personalized services that can help patients remain compliant with their prescription regimens can be effective in lowering health care costs and improving patient care.”

Walgreens mobile applications, which recently received Webby Awards in the people’s voice categories of Best Integrated Mobile Experience and Best Shopping from a Mobile Device, now account for more than 25 percent of the company’s online prescription refills.

These applications feature Refill by Scan, which enables mobile users to order refills simply by scanning the barcode on a prescription bottle. They also have a prescription refills tab, where refills can be ordered by entering a prescription number, with in-store pickup available at any Walgreens store.

About Walgreens

Walgreens (www.walgreens.com) is the nation’s largest drugstore chain with fiscal 2011 sales of $72 billion. The company operates 7,760 drugstores in all 50 states, the District of Columbia and Puerto Rico.

1 National Association of Chain Drugstores
2 IMS Health
3 Johns Hopkins University, Partnership for Solutions

 

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