Health Plan Innovation Congress Features Unique S.C. BlueCross Member Toolkit

Columbia, S.C. – BlueCross BlueShield of South Carolina’s Vicki Whichard presented a case study on its unique online toolkit for members at the World Congress’ Third Annual Health Plan Innovation Congress in Orlando, Fla., this week.

My Health Toolkit®, accessible through a secure website, helps BlueCross members better manage their benefits, make informed treatment and financial decisions, and improve their health.

Part of My Health Toolkit, an enhanced Doctor and Hospital Finder tool that integrates search capabilities, hospital quality data and an innovative cost calculator, was released in the first quarter of 2011. This tool allows members to research costs based on their personal benefits, alongside quality information. It more closely aligns shopping for health care treatment with shopping for any consumer product or service.

“We created My Health Toolkit to give more power to our members to manage their own benefits and health decisions,” said Whichard, who is director of consumer-driven health plans. “We are the first to show a comparison of surgery costs based on recent claims payments and match that to a calculation of the individual member’s out-of-pocket costs in this amazing tool.”

Other tools allow members to check their claims, eligibility and benefits; message customer service; verify authorizations; see how close they are to meeting their deductibles and out-of-pocket maximums; request ID cards; compare benefit plans; compare drug costs; track flexible spending account (FSA) or health reimbursement account (HRA) balances; maintain personal health records; take personal health assessments; and research in a health library.

World Congress events convene CEOs and senior executives from across the health care industry. More information can be obtained on the Health Plan Innovation Congress at
 Headquartered in Columbia, S.C., BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association. The only South Carolina-owned and operated health insurance carrier, BlueCross BlueShield of South Carolina comprises more than 40 companies involved in health insurance services, U.S. DoD health program and Medicare contracts, other insurance and employee benefits services, and a philanthropic foundation that funds programs to improve health care and access to health care for South Carolinians.

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