COLUMBIA – A decade ago, BlueCross BlueShield of South Carolina members were the first in the country to go to their computers to see real-time claims information, find doctors and make requests that they used to do over the phone.
Now they can go back to their phones – smart phones – and have everything they need from their health plan while on the go. The company has made its secure website for customers, My Health Toolkit®, available for easy viewing and interaction on the small screens of mobile smart phones. Customers can see their claims, authorizations, eligibility for care, and policy details; view their ID cards; find the nearest network doctors, urgent care centers or hospitals with a GPS-enabled locator; and check their HSAs (health savings account), FSAs (flexible spending account) or HRAs (health reimbursement account) balances.
“Imagine that your child gets hurt at the ball park on a Saturday evening and you want medical attention, but it’s not bad enough to go to the emergency room. Now, you can log in from your phone, find the closest urgent care, call the number listed with the locator map to say you are on your way, and show your health plan ID at check-in – all from your phone and our mobile website,” said Jim Deyling, president of the BlueCross BlueShield division. “That’s just one example of many, many uses of our mobile Web access for our on-the-go members.” The tool is available to people who hold individual or group insurance through BlueCross or through BlueChoice® HealthPlan of South Carolina. The individual uses the phone’s browser to go to “member.SouthCarolinaBlues.com” (BlueCross members) or “member.BlueChoiceSC.com” (BlueChoice HealthPlan members).
Members then sign into their My Health Toolkit accounts. If members don’t have an account, they can access My Health Toolkit from a computer and create a profile. The mobile phone access is an extension of the more comprehensive My Health Toolkit, which contains a variety of resources in one location online to help BlueCross and BlueChoice HealthPlan members improve their health and access the health care system more efficiently and effectively.
About BlueCross BlueShield of South Carolina
Headquartered in Columbia, S.C., BlueCross BlueShield of South Carolina (www.SouthCarolinaBlues.com) and BlueChoice HealthPlan of South Carolina (www.BlueChoiceSC.com ) are independent licensees of the Blue Cross and Blue Shield Association. The only South Carolina-owned and operated health insurance carrier, BlueCross BlueShield of South Carolina comprises more than 30 companies involved in health insurance services, U.S. DoD health program and Medicare contracts, other insurance and employee benefits services, and a philanthropic foundation that funds programs to improve health care and access to health care for South Carolinians.