Humana Inc. (NYSE: HUM) announced today new features and applications that expand the mobile experience, including a doctor and hospital search tool, claims summary, text messaging, and health-related games. Humana members can instantly receive information from the company via text messages and access a list of in-network health care providers on most mobile phones.
The health-care-provider search tool helps members and non-members find doctor and hospital information right from their mobile phone, and can even guide them there using the phone’s existing GPS and location awareness. Members can instantly access their claims history and review current claims status. Members can also sign up for a text-messaging service that will allow them to track their spending-account balances, transactions and qualifying expenses. This service will also send health and wellness alerts to members, such as flu-shot reminders.
These new free offerings further enhance the mobile capabilities for Humana members and continue to move Humana ahead in the mobile space.
“I installed the Humana application on my Droid and find it very easy to use,” said Humana member Michelle Goetzke of Milwaukee, Wisc. “Having the Urgent Care Center Finder is great.”
“This new set of mobile resources for our members establishes Humana as a frontrunner in this emerging space,” said Bruce J. Goodman, Humana’s chief service and information officer. “We’re committed to meeting members’ needs by providing them with on-the-go guidance – anytime, anywhere.”
Humana’s robust mobile suite has also been noted by industry experts. “Of all health insurance carriers, Humana is by far the most innovative player in the mobile space,” said Celent Senior Analyst, Red Gillen.
Humana’s Recently Released Mobile Applications
Starting in January 2010, Humana began launching a suite of mobile resources utilizing SMS/text, Mobile Web, and iPhone and Android applications to help people find urgent care centers, track their health care spending-account balances and get instant access to information on their member identification cards. Thousands of members have used these services to date. Health entertainment iPhone apps were a recent addition to the growing mobile portfolio. Members and non-members can buy these iPhone applications developed by Humana that give consumers fun ways to exercise their brains and bodies.
In coming months, new mobile resources will be launched to further enhance consumers’ mobile experiences. For more information, please connect to the following demo link that offers insight into Humana’s new mobile services: http://media.humana.com/mobileDemo%20small.wmv
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health and supplemental benefits companies, with approximately 10.3 million medical members and approximately 7.3 million specialty-benefit members. Humana is a full-service benefits-solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.
Over its 49-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.