HealthPartners has introduced a new technology benefit for its members, the first of its kind in Minnesota, as part of a suite of online services aimed at todays busy individuals.
HealthPartners members now have the capability to view an image of their insurance card on their smart phone as soon as the card is issued. HealthPartners is believed to be the first organization in the country to offer the mobile ID card, which members can access from any smart phone, including the iPhone, by logging into their account at m.healthpartners.com. Exact images of the cards front and back will be visible.
New application features will be added over the next few weeks, including a “Remember Me” feature that will eliminate the need to log in every time, and a fax capability that will send the image of the card directly to the provider’s fax machine. The mobile feature is available for both HealthPartners medical and dental insurance cards.
“This feature is perfect for when you forget your insurance card but still have your phone with you,” said Scott Aebischer, HealthPartners senior vice president, customer services and product innovation. “And this technology is just another great example of what we are able to offer our members in terms of mobile convenience and access.”
The mobile ID card is part of HealthPartners ongoing commitment to use technology to reach members how they want and when they want. As one of the first organizations in the country to offer patients ways to connect online to schedule appointments, get same-day test results and immunization records. HealthPartners technology portfolio also includes online price comparison tools, clinic quality rankings and online bill pay.
For those constantly on the go, HealthPartners has developed a number of mobile-specific services. Members who get sick while out of town can connect directly to the HealthPartners CareLineSM through m.healthpartners.com on their cell or smartphone. They can find the closest urgent care, access free, 24-hour care advice, refill prescriptions and more.
Additional mobile features, including specific treatment plans will be of future web-based releases. One example of this mobile care focuses on expectant mothers who are at high risk for delivering a premature baby. These patients can choose to access a two-way messaging service or receive a customized treatment plan over their phone from a HealthPartners care manager. The program helps avoid premature births and readmissions to the hospital.
Founded in 1957, the HealthPartners family of health care companies serves 1.25 million members and provide care to over 500,000 patients in our HealthPartners care delivery system which includes 70 clinics and 3 hospitals.